At Zayd Kitchen, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refunds and Return Policy carefully to understand your rights and obligations.

Returns

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Items must include all original accessories, manuals, and tags (if applicable).

  • A valid proof of purchase (receipt or order number) must be provided.

To initiate a return, please contact us at [email protected] with your order number, reason for return, and supporting photos (if applicable). Our team will provide you with return instructions.

Return Shipping

Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 5 to 7 business days.

  • Refunds are issued to the original payment method. Since we only offer Cash on Delivery, refunds will be processed through bank transfer or another method coordinated directly with you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale”

  • Products that have been used or damaged after delivery

  • Items returned after the 7-day window

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

Contact Us

For any questions or assistance with returns or refunds, please reach out to us at:

Email: [email protected]